FAQ

Pleasant Pooch FAQ

Frequently Asked Questions

Everything you need to know about Pleasant Pooch

What is required for my dog to stay at Pleasant Pooch?

All dogs must be at least four-months-old and current on their Rabies, Distemper, and Bordetella vaccinations. We need proof of these vaccinations having been administered by a licensed veterinarian.

All dogs over six months of age must be spayed or neutered.

We need to meet your dog and do an Interview Day before booking any daycare or boarding stays. Also, we will ask you to sign our Pet Care Services Agreement when you drop off your dog for the first time.

You can look over this legal agreement beforehand (available at the bottom of the page) or when you come in for your scheduled demeanor test. Appointments are required for all demeanor tests, daycare, and boarding stays and can be scheduled by calling (405) 513-7297 or through our online portal.

What is the difference between daycamp and boarding?

Daycamp is available Monday-Friday and involves dropping off and picking up your dog(s) on the same day.

While boarding dogs are here for the same daytime fun, they sleep in the facility overnight. If your dog is boarding, you will only be charged for boarding even though the dog will be included in all the fun stuff that goes on at daycare too.

What is an Interview Day?

The Interview Day is a full-day appointment for your dog(s) which allows us to get a better picture of how daycare and/or boarding reservations will go.

We try dogs out in our kennels, in our play groups, and see how they react to being leashed and handled by our kennel technicians. This test day also helps your dog(s) become acquainted with our facility.

The dogs can meet the staff, get to know some of the regular daycampers and boarding dogs, and get to see you'll pick them up at the end of the day all without us having given anybody any shots!

What should I bring for my dogs' stay?

Interview Day: For Interview Days, bring shot records and your driver's license. No food, bowls, bedding, and/or toys are needed for demeanor test dogs.

Daycamp: For daycamp dogs, you only need to bring updated shot records if your dogs' vaccines have expired according to the last record you provided to us. Food, bowls, bedding, and toys are not needed for daycare dogs--they spend most of their day in groups playing with the other dogs! (Food may be brought for young puppies still needing to eat three times a day.)

Boarding: For boarding dogs, you need to bring updated shot records if your dogs' vaccines have expired according to the last record you provided to us. We require all clients to bring preportioned, individual bags for each meal for their dog(s) in a sealable container/bag. This ensures your dog(s) have enough food for their entire stay without the risk of upset stomachs and finicky eaters.

Important: Please ensure all dogs are on leash while in the lobby and parking lot, and that the leash is controlled by an adult at all times. We ask that if you need to use a retractable lead, make sure it is locked with the dog close to you. Harnesses, buckle collars, pinch/prong collars, and choke chains will be removed to help keep playtime safe.

What time should I have my dog at Pleasant Pooch?

Daycare dogs need to be dropped off between 7:00 and 10:00 AM, Monday-Friday.

Boarding dogs can be dropped off during this time or in the afternoon between 3:00 and 6:00 PM, Monday-Friday.

Interview Days are done by appointment only and you should be assigned a time to be here.

If you're dropping off on the weekend for boarding, we take dogs 8:00-10:00 AM on Saturdays & Sundays.

Dropping off during these times allows us to get your dogs outside and into play groups on time. If something comes up and you will be late for your appointment, be sure to call and let us know.

What if my dog has a special diet or medication(s)?

We prefer clients bring their dogs' usual food, so specialty foods from home are not an issue for us! Since we have a refrigerator on-site, we can give your dog(s) wet or homemade food. We do not do food preparation beyond measuring and mixing, so please do any more intensive preparations before dropping off your dog(s).

If your dog requires medication, we're able to administer oral doses and injections as needed. Make sure to provide us with any administration aids your dog(s) will need (i.e. pill pockets, peanut butter, cheese).

If you have questions about your dogs' specific needs, please call into the shop to ask us.

Boarding Reservations and Cancellation Policy

All stays (Daycamp or Boarding) require a credit card on file to secure a reservation. Your deposit will not be refunded if you cancel within 14 days of the stay.

Daycamp Reservations and Cancellation Policy

All dogs must be here by 10 AM. If you are not here by 10:00 AM and have not called to let us know, we will consider you a no-show and fill your spot with another dog.

Please call us by 6:00 PM the day before your stay to inform us of any changes so we can offer your spot to someone who may need us in an emergency.

Daycamp Reservations Late Policy

We do not allow regular pick-ups past 6:00 PM. If you do not pick up your daycare dog(s) by the time our lobby closes, you will be charged for boarding and can pick up your dog(s) the following morning before 10:00 AM.

Please see our Pricing section for boarding prices.

Have Another Question?

We'd be happy to answer it! Give us a call:

(405) 513-7297

FAQ