Email: info@pleasantpooch.com

Phone: 405-513-PAWS (7297)

Fax: 1-866-774-4877

 

2019 © Pleasant Pooch

6976 Highwater Circle

Suite B

Edmond, OK 73034

 

  • Facebook - Grey Circle
  • Instagram - Grey Circle

Frequently Asked Questions

If you are considering bringing your dog to their first time boarding or coming to daycare, you may have some questions.  We want you to feel as comfortable as possible when you drop off your dog for their first day, so we have put together some frequently asked questions to help new clients navigate this process. 

Vaccinations

Q: What vaccinations do you require dogs to have at your facility?

A: This is a great question that we get quite often.  We require all dogs coming into our facility to be current on both age-appropriate Distemper and Rabies vaccines.  Rabies is typically first administered when your puppy is 16 weeks of age.  For clients who have puppies younger than this, they must be up-to-date on at least two rounds of vaccines (10 weeks old).  Puppies who are not yet old enough to receive a Rabies vaccine will only be placed in groups with dogs who have already been vaccinated for Rabies.  Based on recommendations from our consulting veterinarians, we also require all dogs to receive a Bordetella vaccine every six months.  There is an annual version of this vaccine as well, but this version can lose some effectiveness after six months.  The most common way the kennel cough (Bordetella) virus is spread is through nose-to-nose contact, so in a social setting like ours we want to be sure everyone has the best prevention available. We have had zero kennel cough cases since implementing this vet-recommended policy!

Spay/Neuter

Q: Does my dog have to be spayed or neutered to come to Pleasant Pooch?

A: We do not require dogs coming for daycare, boarding, or training to be spayed or neutered.  We understand that certain clients may breed their dogs or show them competitively, or may just have a preference to not alter their pets.  For those clients, we separate unaltered female dogs and unaltered male dogs into different play groups.  During their stay, unaltered male and female dogs do not interact with each other.  That way, your dog can still play and have a blast while they stay with us.

Females in Heat

Q: Can my female dog visit Pleasant Pooch while she is in heat?

A: Unfortunately, no.  We do not accept females in heat.  We apologize for any inconvenience, but this is for the safety of your dog and our other clients' dogs.

Breed Restrictions

Q: Do you have any breed restrictions?

A: Nope!  We love all dog breeds, including Pit Bulls, German Shepherds, Rottweilers, Dobermans, Staffies, Akitas, and other breeds that sometimes find themselves classified as "restricted" in some areas.  All breeds are welcome here!

Boarding
Q: Can I board my cat at Pleasant Pooch?
A: We do not board cats at this time.
Q: What should I bring for my dog's stay?
A: We highly recommend bringing your dog's own food, with each meal in its own pre-packaged Ziploc baggie.  This helps us ensure your dog receives the exact amount of food you want for each meal.  While we do have Purina on-hand for our foster dogs, it will be easier on your dog's stomach if they maintain their regular diet in a new environment.  If you would like us to provide food for your dog using our in-house Pedigree food, there is a $1.00 charge per meal. 
 
We have bowls on-site, so you do not need to bring your own bowls.  If your dog has a special type of bowl (slow feeder, etc.), however, you may bring it.  If your dog takes any medication please bring it, along with medication name, purpose, dosage and instructions for administration
We have beds and blankets on hand for your pup to use during their stay.  You are welcome to bring a toy or blanket from home, however, any toys or bedding you bring from home will stay in your dog's suite.  We have community toys on hand for use during play time.  We do request that any beds brought to our facility are easy to fit into a standard-sized washing machine, stuffing and all.   
Pleasant Pooch is not responsible for damage or loss of personal items.  We do everything we can to prevent your items from being damaged or destroyed.  Sometimes, dogs may dig or chew up their bedding or toys in a new environment.  Please only bring bedding and toys that you are comfortable leaving, knowing the risk of loss or damage.
Q: Does my dog stay in their suite all day?
A: One thing that sets us apart from other dog boarding facilities is that we incorporate daycare play into our boarding structure at no extra cost!  This means your dog will get to be active and social throughout the day, every day.  When your dog is dropped off for the first time, our staff goes through a process of assessing your dog's personality and play style to determine an appropriate group for them to socialize with.  We introduce them to other dogs at their own pace, so they do not get overwhelmed in the new environment.  Our goal is for them to have a great vacation while you are away!
Daycare
Q: Do you require a temperament test before starting daycare?
A: We do not require a temperament test at this time.  Instead, we offer the first day of daycare free for new clients who sign up for our mailing list using the lightbox on our home page.  This will send you an automatic email with a coupon for a free trial daycare (first-time visits only).  All you have to do to redeem it is show that email coupon at drop-off on your first day of daycare!  The free daycare allows us to get to know your dog and begin assessing their play style before they board with us.  They also are able to familiarize themselves with our facility, which makes the transition to boarding later on much easier for them.  If you have a dog with separation anxiety, we recommend bringing them to daycare several times before their next boarding reservation.  By picking them up the same day on repeated occasions, it will help build their trust and confidence levels before boarding.
Q: Does my dog have to play with other dogs to come to daycare?
A: Not at all!  We are happy to accommodate our clients' needs.  Some of our clients have a dog who they do not want to leave at home while they are at work, but who does not play well with other dogs.  In these instances, all of us on staff give the dog lots of human playtime and love instead of having them play in a dog group.  In fact, many of these clients love it so much that they bring their dog to daycare six days a week!
Q: Can you feed my dog lunch while they are in daycare?
A: Of course!  We are happy to offer meal times to our daycare clients at no charge, if using your own food.  If you would like us to provide lunch for your dog using our in-house Pedigree food, there is a $1.00 charge per meal.
Training
Q: What should I bring to a group class?
A: We recommend bringing a 4-ft. standard leash.  If you only have a Flexi (retractable) leash, we recommend purchasing a 4-ft. leash for class.  If you are unable to purchase an alternate leash, please keep your Flexi leash's setting locked to a 4-ft. length.  We also suggest bringing your own bite-sized training treats, especially if there is a kind of treat your dog gets particularly excited about.  We will have training treats on-hand from Natural Balance, Pet Botanics, or Zuke's, which you are also welcome to use.  The Intermediate, Canine Good Citizen, and Therapy Dog Classes may require additional supplies, but your trainer will notify you of those in advance.
Q: How long is a group class?
A: Each group class is approximately 45-60 minutes, depending on the specific content being covered that week.  In the Basics & Puppy Course, especially, we will attempt to finish class with enough time left to provide 10-15 minutes of socialization following the instructional period.
Q: Where can I view the calendar for upcoming group classes?
A: Visit our Group Training page to view our calendar!  We also create Facebook events for all of our group training courses.  Head on over to our Facebook page to see when our next class is starting!
Q: What should I bring for my dog's Board & Train?
A: The items you should bring for a Board & Train are very similar to the items needed for regular boarding.  We highly recommend bringing your dog's own food, with each meal in its own pre-packaged Ziploc baggie.  This helps us ensure your dog receives the exact amount of food you want for each meal.  While we do have Purina on-hand for our foster dogs, it will be easier on your dog's stomach if they maintain their regular diet in a new environment.  If you would like us to provide food for your dog using our in-house Pedigree food, there is a $1.00 charge per meal. 
 
We have bowls on-site, so you do not need to bring your own bowls.  If your dog has a special type of bowl (slow feeder, etc.), however, you may bring it. 
 
If your dog takes any medication please bring it, along with medication name, purpose, dosage and instructions for administration
We have beds and blankets on hand for your pup to use during their stay.  You are welcome to bring a toy or blanket from home, however, any toys or bedding you bring from home will stay in your dog's suite.  We have community toys on hand for use during play time.  We do request that any beds brought to our facility are easy to fit into a standard-sized washing machine, stuffing and all.   
Please bring bite-sized training treats for your dog, as well as any additional equipment* you would like us to augment your dog's training with while they are here (e.g., training slip lead, gentle leader).  *Please note: we do not use e-collars at this facility.
Pleasant Pooch is not responsible for damage or loss of personal items.  We do everything we can to prevent your items from being damaged or destroyed.  Sometimes, dogs may dig or chew up their bedding or toys in a new environment.  Please only bring bedding and toys that you are comfortable leaving, knowing the risk of loss or damage.
Q: What can I expect when I pick up my dog from a Board & Train?
A: Your trainer will schedule a specific pick-up time with you, in order to teach you how to communicate with your dog all the new commands and behaviors they have just learned.  These pick-up lessons can take between 30-45 minutes.  Your trainer will also provide you with resources that give tips for continued training at home.  After you have taken your dog home and have had a week or two to practice their awesome new skills, you can then go ahead and schedule your complimentary, in-home private lesson.  We ask that you take that week or two to return to your daily routine with your dog at home to figure out things that you may still have questions on or need help with.  Depending on the Board & Train you purchased, you will receive a certain number of private lessons included in your package.  The 8-day Board & Train has one lesson.  The 15-day Board & Train has two lessons.  The 30-day Board & Train has four lessons.  The Puppy Board & Train has one lesson after each 8-day session.
Q: How does the Puppy Board & Train package work?
A: The puppy board & train package is comprised of two 8-day programs.  Part One can take place when your puppy is between the ages of 10 and 19 weeks old.  At pick-up, you will have a lesson with your trainer as is mentioned in the question above.  You will have one in-home private lesson available to use after the completion of Part One.  Part Two takes place when your puppy is 7 months old.  We do this, because at this point your puppy's brain has developed enough for us to help them build complexity onto their exisiting training.  You will have another pick-up lesson with your trainer after Part Two and one in-home private lesson for you to schedule at your convenience.